Tenants Services
Welcome to the GDNP Tenant Care Centre.
This page has been created to support our tenants by providing easy access to important policies, procedures, guidelines, maintenance requests, and frequently asked questions. Our goal is to help ensure a safe, respectful, and well-maintained living environment for all residents.
Tenants are encouraged to review the available resources and submit work orders promptly when maintenance issues arise. If you require additional assistance or cannot find the information you are looking for, please contact the GDNP Housing Team for support.
Frequently Asked Questions
If this is after hours you may call the after-hours line to report this and we will address this as soon as possible.
Sure, you are welcome to paint your unit but if you choose to move out the unit must be painted back to its original color.
You can request an internal transfer by contacting the office by email or phone to be placed on our internal transfer waitlist.
If you can not pay rent on time and have not reported this to the office the office will move forward with LTB proceedings. If you do contact the office and advise them of your struggles a payment arrangement can be worked out.
There is an after-hours line (416-988-2441) that you can call to report non-emergency (not 911 calls) issues, and they will be addressed as soon as possible.
Our homes are primarily for First Nations, Inuit, and Métis individuals and families. We exist because Indigenous people deserve safe, affordable housing grounded in culture, dignity, and respect. Eligibility is guided by funding agreements and income requirements, but our mission is guided by community.
RGI means your rent is based on what you earn — usually about 30% of your gross household income. This approach helps ensure housing remains affordable while allowing families to grow and build stability.
Applications are submitted through the coordinated access system in your region (for example, in Toronto through the City of Toronto). You may need:
- Identification for all household members
- Proof of income
- Proof of Indigenous identity
If gathering documents feels overwhelming, please reach out — we can help guide you.
Demand for Indigenous housing is high and wait times can be long. We know waiting can be difficult. While you wait, we encourage you to stay connected and update your application if your situation changes.
Yes. Our mandate is to prioritize Indigenous households in alignment with our community purpose and funding agreements. This ensures housing remains in Indigenous hands and serves Indigenous families first.
Living in community means caring for one another and our shared spaces. Tenants are asked to:
- Pay rent on time
- Report income changes when required
- Complete annual income reviews
- Maintain their unit
- Treat neighbours with respect
We approach challenges through communication and support whenever possible.
Life changes — and so can your rent. If your income increases or decreases, let us know within the required timeline. We will adjust your rent according to program rules.
Please talk to us early. Our goal is housing stability, not displacement. We can:
- Create repayment plans
- Connect you to supports
- Refer you to Indigenous community resources
We believe in solutions rooted in compassion.
When funding allows, we offer:
- Community feasts
- Elders gatherings
- Youth programming
- Cultural workshops
- Referrals to Indigenous services
We strive to create spaces where culture and connection thrive.
Safety is essential. If you experience harassment, violence, or unsafe conditions, contact management immediately. All concerns are handled respectfully and confidentially.
If you are in immediate danger, call 911.
Transfers may be considered for:
- Growing families
- Medical needs
- Safety concerns
Each request is reviewed carefully and fairly.
Indigenous housing is more than shelter. It is:
- A place to heal
- A place to raise children with pride
- A place to practice culture
- A place to rebuild community
Our work is grounded in resilience, respect, and the strength of our ancestors.
Do you have any Questions?
Please check the questions and answers in this page. If you can not find your answer, please send us your question using the form below, we will answer you as soon as possible.